Job Description
Overview Scope of Position As a Valet attendant, you are a first and last impression for our guests. Your role is to deliver exceptional service while safely and efficiently parking guest vehicles. This position reports to the Director of Guest Services.
Schedule Requirements The operations of Seaport are 24 hours a day 7 days a week, inclusive of all holidays. Therefore, your schedule must be flexible to meet the needs of the business accordingly.
Due to the cyclical nature of hospitality, flexibility is required to meet business needs. Participation in "all hands" events may be necessary.
The hotel operates 24/7, including holidays. The company strives to support work-life balance.
Responsibilities - Greet arriving and departing guests with courtesy and professionalism
- Follow all established valet procedures - open vehicle doors, provide valet tickets, identify the guest, document existing damage, maintain an accurate log of vehicles
- Safely operate, park and retrieve guest vehicles in a timely manner
- Assist guests with luggage, directions etc. as needed
- Always adhere to safe and lawful driving practices, prioritizing guests, pedestrian, and vehicle safety
- Accurately and securely store guest keys and return at the time of departure
- Consistently deliver a level of service that exceeds expectations
- Be knowledgeable about Seaport District shopping, dining and general points of interest
- Represent the hotel with a positive attitude and professional attire
- Follow sustainability guidelines and practices related to Seaport's sustainability programs
- Carry out any other duties which fall within the broad spirit, scope, and purpose of this job description and which are commensurate with the role
- Responsible for practicing, managing, and promoting our Mission, Purpose and Values so that it becomes an intricate part of the everyday operation.
Required Job Knowledge and Skills - Valid Driver's License and Clean Driving Record
- Operate a wide variety of vehicles (standard transmission, electric, luxury / high-end / performance / specialty)
- Ability to stand and walk for extended periods of time, intermittent jogging/running
Supportive Functions - In addition to the performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the Director of Guest Services based upon the requirements of the hotel.
- Maintain regular attendance in compliance with hotel standards.
- Adhere to hotel rules and regulations for safe and efficient operations.
- Foster a culture of trust and respect.
- Live Seaport Hotel's Core Principles:
- S eek to warmly greet everyone
- E ngage in active communication
- A nticipate guest needs
- P romote creativity and connections
- O penly inquire about guest satisfaction
- R espond with passion and commitment
- T hank each guest and each other
Qualifications Experience: - Previous valet experience preferred, preferably in an Upscale or Luxury property
Education: - High School diploma, general education degree or international equivalent preferred.
Language Skills: - Fluency of the English language is strongly preferred.
- Ability to understand and compose instructions, memos, and short correspondence.
Physical Requirements: The physical demands described below are representative of those that must be met by a team member to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. - Lifting & Strength: Must have upper body strength to lift up to 50 lbs. repeatedly throughout the shift. Requires finger, hand, and upper body dexterity to push, pull, and move levers, equipment, and furniture. Must be able to work with arms raised above head for extended periods.
- Carrying & Moving: Regularly carrying, lifting, or pulling items weighing up to 50 lbs.
Disclaimer: This job description is not intended to be all-inclusive. The team member may be required to perform other duties as assigned.
Equal Opportunity Statement: CoralTree Hospitality and Seaport Hotel are proud to provide equal opportunity to all employees and applicants for employment without regard to age, race, religion, sex, sexual preference, national origin, disability, veteran status, or genetics. We maintain a drug-free workplace.
Job Tags
Flexible hours, Shift work